Customer Relations Officer

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements.

• The handling of customer telephone enquiries regarding policies and claims.
• Proficiently respond to written communication from customers (if required).
• Provide quality policy interpretation.
• Offering superior customer service.
• Assisting colleagues when required.
• Liaising with other departments regarding customer information.
• Logging written reports of any alleged agent misconducts and/or customer complaints.

• Basic Computer literacy
• Good Communication skills – both written and verbal
• The ability to problem solve while remaining friendly and professional.
• Ability to work autonomously and with a team, in a fast- paced environment.
• Demonstrate an empathetic attitude towards customers and colleagues.
• Experience: 12 Months in a similar customer service role

• Offering superior customer service
• Providing quality policy interpretation
• Assisting colleagues when required
• Liaising with other departments regarding customer information
• Logging written reports of any alleged agent misconducts and/or customer complaints

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.